Frequently Asked Questions

Ready is a digital platform that connects those seeking healthcare to medical professionals and pharmacy services.

Prospective patients complete an online consultation regarding their symptoms, medical and social histories. This information is reviewed by a healthcare professional and, if applicable, medication is prescribed and patients are enrolled in a monthly or quaterly subscription service.

This medication is discreetly delivered via free 2-day shipping.

Patient safety and security is an absolute priority. Our services meet with all HIPAA privacy and safety standards and you can also read our privacy policy here.

In order to determine whether your symptoms may be treated effectively, it is important for a healthcare professional to review your symptoms, medical and social histories.

In most cases the entire consult may be done online but a small number of states require a brief video consultation. If you live in one of these states a healthcare provider will contact you to schedule a convenient time.

Your information will only be reviewed by the healthcare professional assigned to your patient chart.

Not for our services, however, Ready is an option to help you with certain symptoms and/or conditions but it is not a replacement to your primary care provider.

Yes. The healthcare providers you will meet through the Ready digital platform are US-licensed and compliant with the telemedicine laws in their particular jurisdiction.

You can message your care team anytime by logging in to the Patient Portal.

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Your care provider must verify your identity in order to prescribe medication. To do so, we need two photos:

1. A photo of your government-issued ID
   Must include:
   • First & last name
   • Photo
   • Date of birth
   • ID expiration date (cannot be expired)
2. A clear photo of your face
   Cannot include:
   • Sunglasses, hats, or other facial obstructions
   • Family photos
   • Filters
   • Pictures of a picture

We'll use these photos only to confirm that the pictures match each other.

Your initial consult is free. You can contact your care provider at anytime at no cost but changes to or requests for new medication may result in a $20 fee.

The cost of treatment varies depending on the medication, frequency of use and strength. To see a full list of treatment costs, please view our pricing page.

We offer free 2-day shipping.

The majority of insurance plans do not cover ED medication.

You may cancel your order by logging in to the Patient Portal or by contacting us at support@nowready.com.

Orders are generally processed within 24-48 hours and will be shipped via 2-day shipping. You can track your order anytime by viewing Orders within the Patient Portal.

No, you do not.

We are unable to accept returned medication for any reason. Please discard unwanted medication at your local pharmacy.

Please visit the password reset page here.

You can change your billing information by logging in to the Patient Portal and viewing account details.

You can change your shipping information by logging in to the Patient Portal and viewing account details.

At this time we are unable to make medication changes. If you would like to change your medication you must create a new account and complete the online consult.

We are only able to offer monthly or quarterly prescriptions.

If you are prescribed to an As Needed plan you may change the number of doses you receive per month by logging in to the Patient Portal and selecting "Change Plan".

The medication strength has been prescribed for specific reasons. At this time we do not offer changes to medication strength.

According to the Mayo Clinic erectile dysfunction (ED) is the inability to get and keep an erection firm enough for sex.

Having erection trouble from time to time isn't necessarily a cause for concern. If erectile dysfunction is an ongoing issue, however, it can cause stress, affect your self-confidence and contribute to relationship problems. Problems getting or keeping an erection can also be a sign of an underlying health condition that needs treatment and a risk factor for heart disease.

We offer the most well-studied and universally prescribed medications to treat ED.

Sildenafil (generic Viagra) in 60mg doses for as needed use.

Tadalafil (generic Cialis) in 5mg doses for daily use.

In most cases, yes. Based on your symptoms, medical and social histories, your medical professional should be able to diagnose whether ED treatment will prove to be effective for you.

In some cases your healthcare provider may wish to speak with you in order to clarify certain symptoms or history questions.

ED is a condition that is related to a lack of blood flow to the penis. As such, blood pressure is an important factor in determining whether ED medication will be both effective and, most importantly, safe.

There are many devices commonly sold on the market that will allow you to take your blood pressure at home. In addition, there are many walk-in pharmacies that have machines that are free to use. You can also schedule a physical with your primary care provider.

If your side effects are severe, please contact 911. For other side effects, you can contact your provider anytime by logging in to the Patient Portal and sending a secure message.

A list of common side effects can be found here:

Side Effects

At this time we are focused on ED treatments but will be adding additional sexual healthcare options in the near future. To receive updates on when we'll be adding options such as PrEP, testosterone support, birth control and other options, please signup for our newsletter on our contact page here.