Frequently Asked Questions | Ready
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Frequently Asked Questions

If you are experiencing a medical emergency, please contact 911 immediately.

Below are the answers to the most common questions we hear.

About Ready

What is Ready?

Ready is a digital platform that connects those seeking healthcare to medical professionals and pharmacy services.

How does it work?

Prospective patients complete an online consultation regarding their symptoms, medical and social histories. This information is reviewed by a healthcare professional and, if applicable, medication is prescribed and patients are enrolled in a monthly or quaterly subscription service.

This medication is discreetly delivered via free 2-day shipping.

Is my information secure?

Patient safety and security is an absolute priority. Our services meet with all HIPAA privacy and safety standards and you can also read our privacy policy here.

Why do I need to complete an online consultation?

In order to determine whether your symptoms may be treated effectively, it is important for a healthcare professional to review your symptoms, medical and social histories.

In most cases the entire consult may be done online but a small number of states require a brief video consultation. If you live in one of these states a healthcare provider will contact you to schedule a convenient time.

Who will review my information?

Your information will only be reviewed by the healthcare professional assigned to your patient chart.

Do I still need to see a primary care physician?

Not for our services, however, Ready is an option to help you with certain symptoms and/or conditions but it is not a replacement to your primary care provider.

Is it legal to order medication online?

Yes. The healthcare providers you will meet through the Ready digital platform are US-licensed and compliant with the telemedicine laws in their particular jurisdiction.

How do I contact my doctor?

You can message your care team anytime by logging in to the Patient Portal.

How do I choose my pharmacy?

This service is not yet available, but come back soon...

Why do you need a picture of my ID and face?

Your care provider must verify your identity in order to prescribe medication. To do so, we need two photos:

  1. A photo of your government-issued ID
    Must include:
    • First & last name
    • Photo
    • Date of birth
    • ID expiration date (cannot be expired)
  2. A clear photo of your face
    Cannot include:
    • Sunglasses, hats, or other facial obstructions
    • Family photos
    • Filters
    • Pictures of a picture

We'll use these photos only to confirm that the pictures match each other.

Pricing and Services

How much is the online consultation?

Your initial consult is free. You can contact your care provider at anytime at no cost but changes to or requests for new medication may result in a $20 fee.

How much is the medication?

The cost of treatment varies depending on the medication, frequency of use and strength. To see a full list of treatment costs, please view our pricing page.

How much is shipping?

We offer free 2-day shipping.

Can I use my insurance?

The majority of insurance plans do not cover ED medication.

How do I pause or cancel my order?

You may cancel your order by logging in to the Patient Portal or by contacting us at

When will I receive my order?

Orders are generally processed within 24-48 hours and will be shipped via 2-day shipping. You can track your order anytime by viewing Orders within the Patient Portal.

Do I need to sign for my order?

No, you do not.

How do I return my order?

We are unable to accept returned medication for any reason. Please discard unwanted medication at your local pharmacy.

I can't login to my account?

Please visit the password reset page here.

How do I change my billing information?

You can change your billing information by logging in to the Patient Portal and viewing account details.

How do I change my shipping information?

You can change your shipping information by logging in to the Patient Portal and viewing account details.

How do I change medications?

At this time we are unable to make medication changes. If you would like to change your medication you must create a new account and complete the online consult.

How do I change how often I receive the medication?

We are only able to offer monthly or quarterly prescriptions.

How do I change the number of doses I receive per month?

If you are prescribed to an As Needed plan you may change the number of doses you receive per month by logging in to the Patient Portal and selecting "Change Plan".

How do I change the medication strength?

The medication strength has been prescribed for specific reasons. At this time we do not offer changes to medication strength.

ED Treatment

What is ED?

According to the Mayo Clinic erectile dysfunction (ED) is the inability to get and keep an erection firm enough for sex.

Having erection trouble from time to time isn't necessarily a cause for concern. If erectile dysfunction is an ongoing issue, however, it can cause stress, affect your self-confidence and contribute to relationship problems. Problems getting or keeping an erection can also be a sign of an underlying health condition that needs treatment and a risk factor for heart disease.

What medication do you offer?

We offer the most well-studied and universally prescribed medications to treat ED.

Sildenafil (generic Viagra) in 60mg doses for as needed use.

Tadalafil (generic Cialis) in 5mg doses for daily use.

Can ED be diagnosed remotely?

In most cases, yes. Based on your symptoms, medical and social histories, your medical professional should be able to diagnose whether ED treatment will prove to be effective for you.

In some cases your healthcare provider may wish to speak with you in order to clarify certain symptoms or history questions.

Why do I need to know my blood pressure?

ED is a condition that is related to a lack of blood flow to the penis. As such, blood pressure is an important factor in determining whether ED medication will be both effective and, most importantly, safe.

How can I take my blood pressure?

There are many devices commonly sold on the market that will allow you to take your blood pressure at home. In addition, there are many walk-in pharmacies that have machines that are free to use. You can also schedule a physical with your primary care provider.

What if I have side effects?

If your side effects are severe, please contact 911. For other side effects, you can contact your provider anytime by logging in to the Patient Portal and sending a secure message.

A list of common side effects can be found here:

Side Effects

What else do you treat?

At this time we are focused on ED treatments but will be adding additional sexual healthcare options in the near future. To receive updates on when we'll be adding options such as PrEP, testosterone support, birth control and other options, please signup for our newsletter on our contact page here.